Effective Date: 15.07.2025

Welcome to Vivento ("we", "us", "our"). These Terms and Conditions ("Terms", "Agreement") govern your use of our website www.viventoonline.com ("Site") and the purchase of products from our online store. By accessing or using our Site, you agree to these Terms.

1. General

These Terms apply to all visitors, users, and customers of our Site. You must be at least 18 years old or the age of majority in your jurisdiction to make purchases.

We reserve the right to update or change these Terms at any time. Changes will be effective once posted on this page.

2. Our Products and Services

We sell clothing, fashion accessories, and related products. Product descriptions, images, and prices are provided on our Site. We make every effort to ensure accuracy, but we do not guarantee that all details are error-free.

We reserve the right to modify, discontinue, or limit the availability of any product without notice.

3. Ordering Process

• You place an order by adding products to your cart and completing checkout.
• By submitting an order, you make an offer to purchase the selected products in accordance with these Terms.
• We will confirm acceptance of your order by sending a confirmation email.
• We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, or product unavailability.

4. Pricing and Payment

• All prices are shown in TRY and include VAT unless stated otherwise.
• We reserve the right to change prices at any time.
• Payment must be made at the time of order using accepted payment methods on our Site.
• All payment processing is secure and handled by our payment service providers.

5. Shipping and Delivery

• We ship to Türkiye.
• Delivery times are estimates and may vary. We are not liable for delays outside our control.
• Shipping costs are displayed at checkout.
• Risk of loss passes to you upon delivery to the shipping carrier.

For more details, please see our Shipping Policy.

6. Returns and Refunds

• We accept returns in accordance with Turkish Consumer Law No. 6502 and our own store policies.
• To request a return, you must follow the instructions in our Return Policy.
• Refunds are issued to the original payment method once the return is approved and processed.
• Certain items (e.g., worn or used clothing) may not be eligible for return.

7. Consumer Rights

Turkish consumers have statutory rights under Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts. Nothing in these Terms affects your legal rights.

8. User Accounts

If you create an account on our Site:

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate and complete information.
• We may suspend or terminate accounts if we suspect fraud or violation of these Terms.

9. Intellectual Property

All content on our Site, including text, images, logos, product designs, and software, is owned or licensed by Vivento. Unauthorized reproduction or use of any content is prohibited without our prior written consent.

10. Prohibited Uses

You agree not to:

• Use our Site for unlawful purposes.
• Violate any applicable laws or regulations.
• Infringe upon our intellectual property rights or those of others.
• Disrupt or interfere with the security or functionality of our Site.

12. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages arising from your use of our Site or products.
• Our total liability to you for any claim is limited to the amount you paid for the product giving rise to the claim.
  

13. Indemnification

You agree to indemnify and hold Vivento and its officers, employees, and agents harmless from any claims, damages, or expenses arising from your use of our Site or violation of these Terms.

14. Data Protection

We collect and process your personal data in accordance with:

• Turkish Personal Data Protection Law No. 6698 (KVKK)
  For more details, see our Privacy Policy.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Turkey. Any disputes arising from these Terms or the use of our Site shall be subject to the exclusive jurisdiction of the courts of Republic of Turkey.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Site constitutes acceptance of the revised Terms.

17. Contact Us

If you have any questions about these Terms, please contact us:

Email: info@viventotextile.com

Phone: 0212 211 06 70

Address: Gülbahar Mah. Yenidere Sok. Yeniçeri Apt. No:37/A Şişli İstanbul