Effective Date: 15.07.2025

At Vivento ("we", "us", "our"), your privacy is very important to us. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website www.viventoonline.com ("Site").

1. Information We Collect

We collect the following types of personal information:

a. Information You Provide

• Name
• Shipping and billing adress
• Email adress
• Phone number
• Payment information (processed securely via our payment partners; we do not store full credit card details)
• Order details
  

b. Automatically Collected Information

• IP address
• Device type
• Browser type
• Cookies and similar tracking technologies
• Pages you view and how you interact with our Site

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Communicate with you about your order
• Provide customer support
• Improve and personalize our services
• Send you marketing emails (with your consent)
• Comply with legal obligations

3. Sharing Your Information

We may share your information with:

• Shopify (our ecommerce platform provider)
• Payment processors (e.g. credit card companies)
• Shipping companies (for delivery)
• Service providers who help us operate our business
• Government authorities if required by law

We never sell your personal information.

4. Cookies

We use cookies and similar technologies to:

• Remember your preferences
• Enable shopping cart functionality
• Analyze site usage to improve our services

You can manage cookie preferences through your browser settings.

5. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy, unless a longer period is required by law.

6. Your Rights

Depending on your jurisdiction (including Turkey and the EU), you may have the right to:

• Access your personal data
• Correct or update your data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent (for marketing communications)

To exercise these rights, please contact us using the details below.

• Compliance with Turkish KVKK

We process your personal data in accordance with the Turkish Personal Data Protection Law No. 6698. You may exercise your rights under KVKK by contacting us at info@viventotextile.com.

7. International Transfers

Your information may be transferred to and processed in countries other than Turkey. When we do so, we ensure appropriate safeguards are in place to protect your data, such as relying on Shopify’s GDPR-compliant data processing terms.

8. Security

We implement reasonable security measures to protect your personal data. However, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

10. Contact Us

If you have questions or requests about this Privacy Policy, please contact us:
Email: info@viventotextile.com

Address: Gülbahar mah. Gülbağ cad. Yenidere sk. No:37/A

Phone: 0212 211 06 70