No, you don’t need an account to place an order—you can check out as a guest. However, creating an account gives you access to faster checkout, order tracking, and exclusive member benefits like special offers and event invitations.

You can contact Vivento via email at info@viventotextile.com or through our website’s contact form. We're always happy to help with any questions or requests.

Orders are typically dispatched within 1–2 business days from the date your order is placed. Please note that during sale events or public holidays, processing times may be extended. For more information, please visit our Shipping page.

You have 14 days from the delivery date to request a return and send your item(s) back. Items must be unworn, in their original condition, with all tags attached, and returned in their original packaging. Returns sent in alternative packaging will be automatically rejected. For complete return information, please visit our Returns page.

If you receive a damaged or faulty item, please contact info@viventotextile.com immediately with photos of the issue. We’ll guide you through the return or exchange process to resolve the matter as quickly as possible.

For payments made through www.viventoonline.com, online verifications are conducted directly with the respective financial institutions. The payment process is secured by our trusted financial partners managing the transaction.

Additionally, we may request further information to verify transactions. Please note that if the requested information is not provided promptly or satisfactorily, we reserve the right to cancel the transaction or order.

To change or cancel an order, please contact us immediately at info@viventotextile.com. We will do our best to accommodate your request. However, once an order has been shipped, modifications or cancellations are no longer possible. Please double-check your shipping details before completing your purchase, as Vivento is not responsible for any costs arising from incorrect information.