Free Standard Delivery

• Vivento provides free standard shipping on all orders, with no extra steps required—it's automatically applied at checkout.
  
  

Processing & Shipping

• After you place your order and payment is verified, we’ll prepare your items for dispatch within 1–2 business days.
• Please note that we do not ship or deliver on weekends or Türkiye’s public holidays.
  
  

DELIVERY TIMES

• Delivery times are calculated from the date your order is confirmed by Vivento. While we aim to deliver within the estimated timeframe, please allow up to 3–4 business days, as delays may occur due to unforeseen circumstances. If a significant delay is expected, we’ll notify you promptly via email or phone.
  
  
  
  

Damaged or Lost Items

• Vivento is not responsible for items lost or damaged during shipping.
• If your order arrives damaged, please contact the shipping carrier directly to file a claim.You may also reach out to our customer service team for additional assistance.
• Be sure to keep all packaging materials and damaged items until your claim has been resolved.